SpeedTrackr is an Android app. All paid purchases (credits and subscriptions) are made through Google Play Billing. This page explains how refunds and cancellations work.
1. How Purchases Work
- There is no web checkout. Purchases happen only inside the SpeedTrackr Android app via Google Play.
- We do not process payments ourselves and do not see your card or bank details.
- Google Play's billing and refund rules apply to every paid item.
2. Refunds (Google Play)
To request a refund for an in-app purchase or subscription, use Google Play Order History (or the refund options Google shows for that order). Google decides eligibility based on their policies.
- SpeedTrackr support cannot reverse a Google Play charge directly.
- We can help confirm what was purchased on your account if you email support.
- Google typically reviews refund requests within their usual timelines (often within a few days).
3. Subscriptions
- Active subscriptions renew through Google Play until you cancel.
- Cancel anytime in Google Play → Payments & subscriptions (or your device's subscription settings).
- Canceling stops future renewals. It does not automatically refund the current billing period unless Google approves a refund.
4. Credits
- Purchased AI credits stay in your account until used and do not currently expire.
- Refunds for credit packs, if available, must go through Google Play.
5. Account Deletion
You can delete your account from the Profile section in the app. Deletion is permanent and removes your training history from your account. Unused credits and paid access tied to that account will no longer be available after deletion. Subscription refunds or cancellations still need to be handled in Google Play.
6. Contact & Merchant Details
- Merchant Legal Name: Dafin Edison J
- Registered Address: Chennai, Tamil Nadu, India
- Support Email: dafin.j@speedtrackr.com