We want you to be completely satisfied with SpeedTrackr. Here's everything you need to know about refunds and cancellations across our web platform and mobile app.
Policy Overview
Our commitment to your satisfaction with transparent refund and cancellation terms
30-Day Money Back
Refund requests within 30 days of purchase (Web)
Cancel Anytime
No recurring commitments or auto-renewals
Credit System
Unused credits do not expire and sync to mobile
Refund Policy
30-Day Refund Guarantee (Web Purchases)
For credit packages purchased directly on the SpeedTrackr Web Platform, we offer a 30-day money-back guarantee. If you are unsatisfied with the AI analysis results or encounter platform issues, you can request a refund within 30 days of purchase.
Eligibility
- Purchase made on the web within the last 30 days
- Credits not fully consumed (at least 50% remaining)
- Valid reason for dissatisfaction or technical failure
Non-Refundable
- Premium Training Plans (Elite Sprint Pro)
- Credits fully consumed
- Web purchase made more than 30 days ago
- Violation of our Terms of Service
- Fraudulent or unauthorized activities
*Premium Training Plans (Digital Content) are non-refundable as they provide immediate, full access to proprietary intellectual property that can be consumed instantly.
Mobile In-App Purchases
Google Play Store Billing
Credit packages purchased inside the SpeedTrackr Reaction Pro Mobile App are processed through Google Play Billing. Transactions are governed strictly by the Google Play Store refund policies.
- Refund requests for mobile app purchases must be submitted directly through the Google Play Order History console.
- Google typically processes and approves eligible requests within 1-48 hours depending on their guidelines.
- SpeedTrackr support cannot directly process or reverse Google Play financial transactions, but we can assist you with your purchase validation.
Cancellation Policy
Credit-Based System
SpeedTrackr operates on flexible credits, not subscriptions.
- No recurring charges or automatic renewals
- Purchased credits do not expire and remain active
- You control when and how many credits to purchase
Account Deactivation
You can request your account to be deactivated at any time.
- Your account will be deactivated immediately
- All active credit balances will be deactivated
- Data retained for 30 days before permanent deletion
How to Request a Web Refund
Contact support at dafin.j@speedtrackr.com
Include your web order details and reason for request
Our team will review within 2-3 business days
If approved, refund processed within 5-7 business days
Required Information (Web)
- • Your SpeedTrackr account email
- • Transaction / Order ID
- • Date of purchase
- • Reason for refund request
- • Number of credits remaining
Need Help or Have Questions?
Merchant Legal Name: Dafin Edison J
Registered Address: Chennai, Tamil Nadu, India
Email Support: dafin.j@speedtrackr.com